DELL is hiring for the role of Senior Technician, Technical Support Senior
About Dell Technologies
Dell Technologies is a leading global end-to-end technology provider, with a comprehensive portfolio of IT hardware, software and service solutions spanning both traditional infrastructure and emerging, multi-cloud technologies that enable their customers to build their digital future and transform how they work and live.
Company Name: Dell Technologies
Work Location: Gurgaon, Haryana, India
Job Profile: Technician Technical Support
Responsibilities of the Candidate:
→Be responsible to handle inbound calls, chat, emails, and web interface to drive business KPIs with existing and new customers and maintain a good knowledge of computers and high technical acumen for client / end-user computing, preferably experience in offering technical support services
→Understand the need of the customer & provide a suitable solution to the customer s issue in terms of repair services/warranties
→Conduct “need” analysis, relay service information, and provide appropriate quotations
→Be responsible for providing solutions for technical issues (hardware & software) on calls that may end with booking orders for paid repair services/support, renewal services, and/or with relevant Dell products
→Understand the administrative and operational requirements of the job and be able to adapt to the remote work environment
Requirements:
→Graduate Fresher to 4 years of relevant work experience required
→Undergrad with 1 year of relevant work experience required
→Should be willing to work in shifts in a 24 x7 work environment (primary shifts in US time zones) and should be residing within Transport Boundaries
→Good knowledge of PC Hardware/Software for desktop & portable systems
→Excellent telephone soft skills, thorough telephone functional skills & email etiquette
→Good solutions positioning & influential selling techniques
→Any relevant Certification/Qualification
Apply before the link Expires.
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